Privacy Policy

Effective Date: April 16, 2025

At Boats Niagara (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, engage with our services, or communicate with us—including via SMS. We are committed to safeguarding your personal information and adhering to relevant privacy laws and A2P (Application-to-Person) messaging regulations.

1. Information We Collect

We collect information to provide you with a seamless experience when using our services. The types of information we collect include:

• Personal Information: When you book a rental, request information, or communicate with us, we may collect your name, phone number, email address, billing address, and payment information.
   
• Usage Data: We gather details about your interactions with our website, such as your IP address, browser type, device data, pages viewed, and timestamps. This helps us understand how visitors use our website and improve user experience.
   
• SMS-Related Information: If you opt in to receive SMS messages from us, we collect your mobile phone number, your consent status, and message interaction history (e.g., delivery status, replies).
   

2. How We Use Your Information

We use the information we collect for purposes such as:

• Processing and managing boat rental bookings.
   
• Responding to your inquiries, requests, and customer service needs.
   
• Sending important updates, such as booking confirmations, schedule changes, or safety instructions.
   
• Providing promotional messages and special offers via SMS, where express consent has been given.
   
• Analyzing website performance and improving our products, services, and communications.
   
• Complying with legal obligations and enforcing our terms and policies.
   

3. SMS Communication and Consent

By providing your mobile number, you acknowledge and agree to receive SMS communications from Boats Niagara, which may include service-related messages and promotional offers.

• Opt-In Requirement: We require express written consent before sending any promotional SMS. You will only receive these messages if you have specifically opted in.
   
• Opt-Out Option: You can unsubscribe at any time by replying “STOP” to any message. Upon doing so, you will no longer receive SMS communications unless you re-subscribe.
   
• Help & Support: Reply “HELP” to receive assistance or contact our support team at contact@boatsniagara.ca.
   

We do not sell, rent, or share your mobile number with third parties for marketing purposes. Your SMS consent is kept confidential and used only to communicate with you directly.

4. Data Security

We take data security seriously and have implemented industry-standard safeguards to protect your personal information from unauthorized access, misuse, disclosure, alteration, or loss. These measures include secure servers, encryption, and internal access controls.

However, please note that no data transmission over the Internet or mobile networks can be guaranteed to be 100% secure.

5. Data Sharing and Third-Party Services

We do not sell, trade, or rent your personal information. We may share data only in the following circumstances:

• With trusted third-party service providers who help us operate our business (e.g., payment processors, website hosting services) under strict confidentiality agreements.
   
• If required by law, regulation, subpoena, or legal process.
   
• To protect the rights, property, or safety of Boats Niagara, our customers, or others.
   

6. Your Rights and Choices

You have the right to:

• Access and review the personal information we hold about you.
   
• Request corrections or updates to your information.
   
• Withdraw your consent for SMS communications or other uses at any time.
   
• Request that we delete your personal data, subject to legal or contractual obligations.
   

To exercise any of these rights, please contact us at the details provided below.

Contact Information

Company Name: Boats Niagara
Address: 349 Airport Rd, Niagara-on-the-Lake, ON L0S 1J0, Canada
Email: contact@boatsniagara.ca
Phone: (905) 684-7708
Website: https://boatsniagara.ca

By using our services or visiting our website, you agree to the terms of this Privacy Policy. We reserve the right to update this policy at any time, and we will notify you of significant changes through our website or SMS communications if applicable.